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WebDialogAI

WebDialogAI is an AI-powered customer support chat platform. Add a smart chat widget to your website that answers visitor questions using your own content, and seamlessly hands over to human agents when needed.

How It Works​

  1. Crawl your website — WebDialogAI indexes your site content and builds a knowledge base
  2. Embed the widget — A single script tag adds the chat widget to any website
  3. AI answers questions — Visitors get instant, accurate answers powered by your content
  4. Human handover — When the AI can't help, conversations route to your team automatically

Core Components​

Chat Widget​

An embeddable chat widget that visitors interact with on your website. Supports AI responses, real-time agent chat, queue management, product cards, and CSAT ratings.

Agent Dashboard​

A React-based dashboard (PWA) where your team manages conversations, monitors analytics, configures AI behavior, and handles live customer interactions.

Key Features​

  • AI-powered responses from your knowledge base
  • Automatic agent handover when AI confidence is low
  • Queue management with position tracking and estimated wait times
  • Product cards — display product recommendations from your catalog or external API
  • Topic guard — block off-topic questions to keep conversations relevant
  • Industry verticals — pre-configured templates for restaurants, retail, healthcare, and more
  • Business context — structured metadata (hours, phone, address) the AI uses automatically
  • CSAT ratings — visitors rate conversations after agent interactions
  • Analytics dashboard — conversation metrics, knowledge gaps, and daily trends
  • Push notifications — PWA notifications for agents on mobile and desktop
  • Dedicated workspaces — each business gets isolated data, configuration, and branding
  • GDPR compliant — data export and deletion for visitor data